Have you found yourself spending more time than usual on LinkedIn within the last couple of months? I know I have. Much of that has to do with the recent changes that the company has rolled out which has improved usability and is encouraging users to spend more time actively participating within the platform.
LinkedIn should be viewed as a tool for marketers to connect with other professionals or companies in a meaningful way, not a platform for shouting your marketing message at unsuspecting victims.
For example, you wouldn’t approach a table full of professionals at a networking event that you don’t know and open up with “Buy my B2B marketing automation software! It will save you time and money.” Talk about open mouth and insert foot. I’m sure we can all agree that a first interaction like the one mentioned above would likely squash any chance of having a meaningful interaction with your new connections.
It’s easy for us to forget best practices for interacting on social platforms. This article serves as a refresher course for marketers looking to improve engagement on LinkedIn.
1 – Form Real Relationships
Have you ever gotten a phone call, answered it, and realized it was a pre-recorded message? Believe me, I know from experience that no matter how many times you yell back at the recording, it wont respond (or stop talking).
On the other end of that pined for LinkedIn connection is a human, and there are certain things that make them tick. It’s your job to find out just what that is.
Apply your general marketing best practices and remember that you’re in the business of getting to know people, and determining how THEY prefer to interact. These relationships take time and effort to establish. You want to create a dialogue that is tailored to a specific individual, not broadcast a one-size-fits-all canned marketing message.
2 – Reach Out To Customers
Connecting with customers individual profiles and following their company updates on LinkedIn (as well as other social networks) is a fantastic opportunity to stay up to date on any changes within the organization, and learn more about the individuals that you work with on a daily basis.
Say for example that you’re browsing your LinkedIn feed while drinking your morning cup of coffee and read that Teresa from ABC marketing (your favorite client) wrote “The heat went out in our building this week, it’s going to be a cold one!”
Chances are the next time you talk to Teresa, you’ll share that you heard her building was without heat and express concern for how she’s doing. Or better yet, send her an inexpensive but thoughtful care package from your team with a blanket and slippers to keep her warm. Sometimes it’s the small stuff that makes a big difference.
3 – Thank Your Team For Being Awesome
Even though we’ve discussed the dangers of blatant brand boasting, there is an opportunity to utilize LinkedIn to share information on company accomplishments. Say your team broke a record or goal you set for yourself, hired a new rock star employee, or participated in a community event that you would like to share.
Let’s face it, most people like to be recognized for their accomplishments. Sam and Rob from your Account Management team will most likely appreciate being included in an update from their boss. This could be as simple as posting “Thank you to Sam and Rob for going the extra mile to keep their clients happy. Join our team congratulating them for a job well done!” can put a smile on the face of your employees, attract job seekers, and show prospective clients that you aren’t afraid to thank your team for having an impact.
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